📄 Privacy Policy

Privacy Policy
Version 1.0 – © 2025 Dreamware Audio
Last updated: October 21, 2025

Introduction

Dreamware Audio ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (dreamware.audio) and purchase our audio software products.

This policy applies to all users and customers of Dreamware Audio services and complies with:

• GDPR (General Data Protection Regulation) - EU Regulation 2016/679

• French Data Protection Act (Loi Informatique et Libertés)

• Applicable international data protection laws

1. Data Controller

Data Controller:
Dreamware Audio
73320 Tignes, France
SIRET: 81950346700014

Contact for privacy matters:
Email: support@dreamware.audio

2. What Personal Data We Collect

2.1. Data Collected During Purchase

When you purchase a product from us (via Lemon Squeezy), we collect:

• Identity data: First name, last name

• Contact data: Email address

• Payment data: Processed and stored by Lemon Squeezy (we do not have access to your full credit card details)

• Transaction data: Order details, products purchased, date and time of purchase

2.2. Data Collected During Software Activation

When you activate our software, we collect:

• License key: Unique identifier for your license

• Machine ID: Unique identifier generated from your computer hardware (to prevent license abuse)

• Email address: Used to verify license ownership

• Activation date and time

2.3. Data Collected via Website

When you visit our website, we may collect:

• Technical data: IP address, browser type/version, OS, time zone setting

• Usage data: How you use our website (via analytics tools, if enabled)

• Cookie data: See our Cookie Policy for details

2.4. Data You Provide to Us

• Support requests: Email, description of issue, and technical info you provide

• Newsletter: If you subscribe (with explicit consent), your email address

3. Legal Basis for Processing Your Data

4. How We Use Your Personal Data

4.1. Order Processing and License Delivery

• To process payments (via Lemon Squeezy)

• To generate and send license keys

• To provide download links

• To send order confirmations

4.2. License Management and Activation

• To verify license ownership

• To activate the software on authorized machines (up to 3)

• To prevent unauthorized use or piracy

• To manage license transfers/deactivations

4.3. Technical Support

• To respond to your requests

• To troubleshoot installation/activation issues

• To offer usage assistance

4.4. Product Improvements

• To analyze anonymized usage data

• To improve products and features

• To develop new tools

4.5. Marketing Communications (with consent)

• To send update notifications and product news

• To inform you of new releases

• You can unsubscribe anytime

4.6. Legal Compliance

• To comply with tax/accounting regulations

• To respond to lawful requests

• To enforce our Terms and EULA

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data.

We may share data with the following trusted third parties:

5.1. Lemon Squeezy (Payment Processor)

Purpose: Payment processing, order management
Data shared: Name, email, payment info, order details
Location: United States
Privacy Policy: https://www.lemonsqueezy.com/privacy

Lemon Squeezy is PCI-DSS compliant and acts as Merchant of Record.

5.2. Spaceship / Namecheap (Hosting Provider)

Purpose: Website hosting
Data shared: Traffic logs and server data
Location: United States
Privacy Policy: https://www.spaceship.com/privacy

5.3. Analytics Tools (if applicable)

If analytics tools (like Google Analytics) are used, IP addresses are anonymized and GDPR compliance is ensured.

5.4. Legal Authorities

We may disclose data if required by law, court order, or government request.

6. International Data Transfers

Some providers (e.g., Lemon Squeezy, hosting) are located outside the EEA, particularly in the United States.

We ensure compliance by:

• Using Standard Contractual Clauses (SCCs)

• Relying on adequacy decisions where applicable

• Meeting GDPR Chapter V safeguards

7. Data Retention

After expiry:

• Data is deleted or anonymized (no longer identifiable).

8. Data Security

We apply technical and organizational measures to protect data from:

• Unauthorized access

• Loss or corruption

• Disclosure or misuse

Security measures include:

• SSL/TLS encryption

• Access control for authorized personnel only

• Secure servers with regular backups

• Machine ID protection for license validation

No online system is 100% secure, but we continuously improve our protection methods.

9. Your Rights (GDPR)

9.1. Right of Access (Art. 15)

Request a copy of your personal data.

9.2. Right to Rectification (Art. 16)

Correct inaccurate or incomplete data.

9.3. Right to Erasure (Art. 17)

Delete your data under certain conditions.
⚠️ This may prevent software reactivation, support, or updates.

9.4. Right to Restriction (Art. 18)

Request limited data use.

9.5. Right to Data Portability (Art. 20)

Receive your data in a structured, machine-readable format.

9.6. Right to Object (Art. 21)

Object to processing for marketing or legitimate interest.

9.7. Right to Withdraw Consent

Withdraw consent anytime (for marketing emails, etc.).

9.8. Right to Lodge a Complaint

You may file a complaint with:

• CNIL (France): https://www.cnil.fr

• EU Data Protection Authorities: https://edpb.europa.eu/about-edpb/about-edpb/members_en

10. How to Exercise Your Rights

To exercise any rights, contact:

Email: support@dreamware.audio

Include:

• Full name

• Purchase email address

• Clear description of request

• Proof of identity (if necessary)

Response time: within 1 month (extendable to 3 months for complex cases).

11. Children's Privacy

Our services are not intended for children under 16.
We do not knowingly collect children’s data.
If you believe such data exists, contact us immediately.

12. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal or significant effects.

13. Changes to This Privacy Policy

This policy may be updated periodically due to:

• Practice changes

• Legal updates

• New services

Last updated: October 21, 2025

We will notify users of major updates via:

• Updated “Last updated” date

• Notice on our website

• Email (if applicable)

Continued use of services = acceptance of new terms.

14. Contact Us

For any questions regarding this Privacy Policy:

Email: support@dreamware.audio
Website: https://dreamware.audio

Data Protection Officer (DPO): [If applicable]

© 2025 Dreamware Audio. All rights reserved.

Summary of Your Rights (Quick Reference)